Returns & Exchanges
🔁 Returns & Exchanges
We stand behind the quality of every item we create and want you to love your order.
Because all of our pieces are made-to-order and often personalized, we’re unable to accept returns or exchanges.
❗ No Returns or Exchanges
Each item is custom-made just for you, which means:
- We do not accept returns or exchanges
- We do not offer refunds for buyer’s remorse or incorrect orders
💬 If There’s an Issue With Your Order
We’ve got you — seriously.
If your item arrives damaged, defective, or incorrect, we’ll make it right.
- Contact us within 7 days of delivery
- Include a photo of the issue
- We’ll review and, if approved, send a replacement at no cost
🔄 Replacements (Remakes)
In cases where something went wrong during production or shipping, we may offer a free replacement instead of a refund.
💳 Refunds (Rare Cases Only)
Refunds are not standard, but may be considered in rare situations such as:
- Order issues caused on our end
- Items that cannot be replaced
- Verified fraud or payment issues
If approved, refunds may be issued as store credit.
📌 A Few Important Notes
- Orders cannot be changed or canceled once production has started
- We are not responsible for errors entered incorrectly at checkout
- Slight variations may occur due to the custom nature of each item
📩 Need Help?
If something isn’t right, reach out — we’re here to help and will always do our best to make things right.